Reference

dutajitu Privacy Policy for Your Account Data

Our Privacy Policy explains what dutajitu collects when you open an account, verify your phone, sign in from mobile or desktop, and use the lobby.

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HELP WITH ACCESS

Privacy Help Through Your Account

You can ask about personal data without leaving the account area. Our support route is designed for questions about a phone verification record, a wallet reference, a cookie choice or a request to change account details. Include the email or phone linked to your account, the relevant date and the issue you want checked. We use those details to locate the right record and avoid unnecessary back-and-forth.

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Account data request

Ask us to identify the personal data connected with your account and explain how it supports login, phone verification, security checks or a support case.

Wallet record check

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the payment reference and receipt so we can check status without asking for wallet credentials.

Cookie or device query

Tell us whether you used a phone, tablet or desktop and which browser path caused concern. We can explain cookie settings, session signals and device-related access records.

DATA PRACTICES

Inside Our Data Handling Process

We keep this policy practical: each record should have a reason, an access boundary and a retention need.

Account security

Phone verification and sign-in records help us confirm that an account request matches the details supplied during registration. Device and session signals may support unusual-access checks.

Cookie choices

Cookies can remember your session and selected settings. Your browser controls can limit or remove them, although changing those settings may affect account access and saved preferences.

Payment references

We retain transaction references rather than wallet passwords. DANA, OVO, GoPay, QRIS, bank transfer and virtual account details help reconcile receipts and answer status questions.

Retention periods

We keep records for as long as needed for the purpose described, account security, unresolved support matters or legal duties. Records are removed or de-identified when no longer needed.

Your access request

You may ask what personal data we hold, request a correction or question a stated use. Include your linked account contact so we can verify the request before responding.

Policy changes

If our data handling changes, we update this Privacy Policy and show the revised wording on the site. Recheck the page before using your account or sending a request.

Privacy Policy Questions for Indonesia

These answers address the searches we receive most often about account data, wallet references, device access and requests under our Privacy Policy. If your situation is not covered, use the account support route with the smallest amount of detail needed to locate your record.

It covers data connected with account creation, phone verification, sign-in, device sessions, cookies, lobby activity, wallet references and support requests. It also explains purposes, retention and ways to request access or correction.

No. We do not ask for or store your DANA or GoPay wallet password. We may retain a transaction reference, receipt detail or status record needed to reconcile an account payment.

QRIS, bank transfer and virtual account references can identify a payment request or receipt. The Privacy Policy explains how those references support reconciliation and account support without requiring your banking password.

Yes. Send an access request through the account support route using your linked phone or email. We verify the request first, then explain the relevant account, device, cookie and payment-reference records.

Contact account support with the detail that needs changing and the phone or email linked to your account. We may ask for verification before updating personal data or explaining why a record remains.

Retention depends on the purpose, account security needs, unresolved support matters and legal duties. When a record is no longer needed, we remove it or de-identify it where appropriate.

Yes. Access and eligibility depend on local law. The Privacy Policy is shown for the Indonesian service context, and you should check the current page before opening an account or submitting personal data.

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